LS
Lerato S
1 reviews | Active since Jan 2013
01 Sept 2021, 20:54
Contravention of POPIA ACT
Would Outsurance please stop harassing me for outstanding premiums. I have no dealings with your business. You are a financial company and need to observe the POPI Act. The purpose of the Protection of Personal Information Act (POPIA) is to protect people from harm by protecting their personal information. To stop their money being ******, to stop their identity being ******, and generally to protect their privacy, which is a fundamental human right. Yet you are in contravention of the law and are trying to ***** from unsuspecting individuals like me.
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Replies (3)
OUTsurance's replyOfficial
03 Sept 2021, 13:34Good day Lerato,
Thank you for your feedback.
Please be advised that we do comply with all rules and regulations as stipulated by the POPI Act.
Keitu our client services manager has been unsuccessful in her attempts to contact you and she has subsequently sent you an email.
Please respond to Keitu's email with a date and time that she can call you to address your concerns.
Regards,
OUTsurance
Thank you for your feedback.
Please be advised that we do comply with all rules and regulations as stipulated by the POPI Act.
Keitu our client services manager has been unsuccessful in her attempts to contact you and she has subsequently sent you an email.
Please respond to Keitu's email with a date and time that she can call you to address your concerns.
Regards,
OUTsurance
OUTsurance's reply03 Sept 2021, 13:34
Official
Good day Lerato,
Thank you for your feedback.
Please be advised that we do comply with all rules and regulations as stipulated by the POPI Act.
Keitu our client services manager has been unsuccessful in her attempts to contact you and she has subsequently sent you an email.
Please respond to Keitu's email with a date and time that she can call you to address your concerns.
Regards,
OUTsurance
Thank you for your feedback.
Please be advised that we do comply with all rules and regulations as stipulated by the POPI Act.
Keitu our client services manager has been unsuccessful in her attempts to contact you and she has subsequently sent you an email.
Please respond to Keitu's email with a date and time that she can call you to address your concerns.
Regards,
OUTsurance
LS
Lerato S's updateReviewer Update
03 Sept 2021, 19:35Dear Keitu,
I trust you are well.
1. I am not Mrs TC Seheri, if you are looking for Mrs Seheri she is available on ***. I am Lerato Sam, Mrs Seheri’s daughter. If you continue to have challenges contacting her, you are welcome to call me on ***.
2. The complaint made no mention of the policy being cancelled. It made reference to you sending me non-payment information when I’m not actually your client. As a financial institution you know that this is a contravention of the POPIA Act as the email contained personal information of a client.
3. Kindly refer to the complaint again and read the contents carefully as I feel like you resorted to the easiest way out of the problem, instead of resolving the matter efficiently. Please hate in mind that you are governed by the regulator and are required to treat clients with dignity, respect and fairness. The way in which you have handled this matter shows a flagrant disregard of the client and her rights in this matter.
LS
Lerato S's update03 Sept 2021, 19:35
Reviewer Update
Dear Keitu,
I trust you are well.
1. I am not Mrs TC Seheri, if you are looking for Mrs Seheri she is available on ***. I am Lerato Sam, Mrs Seheri’s daughter. If you continue to have challenges contacting her, you are welcome to call me on ***.
2. The complaint made no mention of the policy being cancelled. It made reference to you sending me non-payment information when I’m not actually your client. As a financial institution you know that this is a contravention of the POPIA Act as the email contained personal information of a client.
3. Kindly refer to the complaint again and read the contents carefully as I feel like you resorted to the easiest way out of the problem, instead of resolving the matter efficiently. Please hate in mind that you are governed by the regulator and are required to treat clients with dignity, respect and fairness. The way in which you have handled this matter shows a flagrant disregard of the client and her rights in this matter.
OUTsurance's replyOfficial
06 Sept 2021, 15:08Thank you for your further feedback.
Please note, you were added as a contact person on your mom's policy therefore all communication will be sent to the contact person.
If you no longer want to receive communication, please advise Keitu to remove you as contact person.
Regards,
OUTsurance
Please note, you were added as a contact person on your mom's policy therefore all communication will be sent to the contact person.
If you no longer want to receive communication, please advise Keitu to remove you as contact person.
Regards,
OUTsurance
OUTsurance's reply06 Sept 2021, 15:08
Official
Thank you for your further feedback.
Please note, you were added as a contact person on your mom's policy therefore all communication will be sent to the contact person.
If you no longer want to receive communication, please advise Keitu to remove you as contact person.
Regards,
OUTsurance
Please note, you were added as a contact person on your mom's policy therefore all communication will be sent to the contact person.
If you no longer want to receive communication, please advise Keitu to remove you as contact person.
Regards,
OUTsurance