RT
Refilwe T
1 reviews | Active since Mar 2021
16 Jul 2021, 12:36
Contravention of authority of a debit order
You went against my agreement with you guys with a certain debit order
I authorized debit for the 27th of every month, however I received money into my account today, and you saw it fit to track my account for any available money so that you can take it clearly going against our agreement.
I did not authorize any resubmission for that debit but to my surprise now my money is gone.
I want my money back and to cancel any type of policy that I have with you guys.
I WANT MY MONEY BACK AS IN YESTERDAY
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Replies (2)RT
Refilwe T's updateReviewer Update
16 Jul 2021, 17:06I'm good with you guys, not only has this caused me a lot of inconvenience, but a huge problem as well.
I no longer want to do business with you, cancel all my policies with you.
It's funny how 1 of your agents called me, and gave me a funny explanation, fact is I did not authorize you to track my account, that resubmission that you did was for the 14/07/2021,yet today you took my money, last month there was money you attempted again on the wrong day, yet I left it, now I'm very disappointed.
I no longer want to do business with you, cancel all my policies with you.
It's funny how 1 of your agents called me, and gave me a funny explanation, fact is I did not authorize you to track my account, that resubmission that you did was for the 14/07/2021,yet today you took my money, last month there was money you attempted again on the wrong day, yet I left it, now I'm very disappointed.
RT
Refilwe T's update16 Jul 2021, 17:06
Reviewer Update
I'm good with you guys, not only has this caused me a lot of inconvenience, but a huge problem as well.
I no longer want to do business with you, cancel all my policies with you.
It's funny how 1 of your agents called me, and gave me a funny explanation, fact is I did not authorize you to track my account, that resubmission that you did was for the 14/07/2021,yet today you took my money, last month there was money you attempted again on the wrong day, yet I left it, now I'm very disappointed.
I no longer want to do business with you, cancel all my policies with you.
It's funny how 1 of your agents called me, and gave me a funny explanation, fact is I did not authorize you to track my account, that resubmission that you did was for the 14/07/2021,yet today you took my money, last month there was money you attempted again on the wrong day, yet I left it, now I'm very disappointed.
OUTsurance's replyOfficial
20 Jul 2021, 15:08Good day Refilwe,
We'll always ensure we do the right thing so it was naturally worrying to read your review.
We have been unsuccessful in our attempts to contact you and have sent you SMS's notifying you of our attempts. Your monthly premium that was submitted on the 27th of June returned as unpaid. To ensure that you have continuous cover we resubmit the premium in 15 days time. We sent you a SMS and email notifying you that we would resubmit the premium. As per your latest feedback, we have cancelled your policy.
We are sorry for the inconvenience caused.
Regards,
OUTsurance
We'll always ensure we do the right thing so it was naturally worrying to read your review.
We have been unsuccessful in our attempts to contact you and have sent you SMS's notifying you of our attempts. Your monthly premium that was submitted on the 27th of June returned as unpaid. To ensure that you have continuous cover we resubmit the premium in 15 days time. We sent you a SMS and email notifying you that we would resubmit the premium. As per your latest feedback, we have cancelled your policy.
We are sorry for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply20 Jul 2021, 15:08
Official
Good day Refilwe,
We'll always ensure we do the right thing so it was naturally worrying to read your review.
We have been unsuccessful in our attempts to contact you and have sent you SMS's notifying you of our attempts. Your monthly premium that was submitted on the 27th of June returned as unpaid. To ensure that you have continuous cover we resubmit the premium in 15 days time. We sent you a SMS and email notifying you that we would resubmit the premium. As per your latest feedback, we have cancelled your policy.
We are sorry for the inconvenience caused.
Regards,
OUTsurance
We'll always ensure we do the right thing so it was naturally worrying to read your review.
We have been unsuccessful in our attempts to contact you and have sent you SMS's notifying you of our attempts. Your monthly premium that was submitted on the 27th of June returned as unpaid. To ensure that you have continuous cover we resubmit the premium in 15 days time. We sent you a SMS and email notifying you that we would resubmit the premium. As per your latest feedback, we have cancelled your policy.
We are sorry for the inconvenience caused.
Regards,
OUTsurance