Contrary information

<p>Have reported a claim and have notified the claim and offender to Saps. Have called to notify you as you than transferred me and you questioned and given address for your prescribed panelbeaters. Later received a call from Mrs Sikhilile and called you back to check information before rechecking with my mum. You mentioned it was 20k to write off as damages were 18k and some odds. Hence you also stated about 8k payout with the car as we repair on our own. Yesterday you mentioned retail value is 22k, as per email of your policy schedule reflects 58k. As you also mentioned was too expensive for Outsurance to repair. Also received another call now from Mrs Mpho claiming to know my deceased dad's details as he used to insure on my behalf previously. Years ago when taking out policy as notified you one has always been insured via him through Urban as one does not see the relevance. As you stated they have not checked than upon inception from having this policy since 2008. Now you state differently from Mrs Sikhilile as have already liased with my mum and she took and option. Please gather your facts before misleading. As this month you have also blamed your system error for canceling my whole policy unknowingly. This is totally unacceptable as you quick to blame a computer whilst it does not have a form an needs a navigator. Beyond morals, scruples and lack of your business principles. As have brought much business to you as you quick to debit accounts for annual premiums and upon a claim and queries one is left in darkness. This explains why you than get your marketing agents to chase up more business. Please put yourself on the receiving end and pause,pose and pounce before you deceive. One finds it ********* to give information and than state contrary to that which is now subsequently changed.</p>