mm
mail.renee mail.renee
1 reviews | Active since Dec 2016
08 Nov 2018, 16:40
Contract changed only after informing of the different excess options, there was no consent.
Last Friday I only informed what the premium change would be with a different excess (would get an email of that, but never did) and discussed with Moses what if my daughter would be regular driver . As they had computer problems, I would receive a call back on monday to discuss it further. I never received the call and decided to leave it the way it was as will be driving the car 90%. Well, Outsurance had not, without any notice, they tripled my premium and deducted the amount of my account. I have called, I have emailed to correct this but no responds so far.
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mail.renee mail.renee's updateReviewer Update
09 Nov 2018, 14:30I may hope that they revert soon as my email to complains@outsurance and the phonecall where they would contact 'Moses' have all still be unresponded. If not reversed very soon and the funds back into my account, I will take it on social media further.
mm
mail.renee mail.renee's update09 Nov 2018, 14:30
Reviewer Update
I may hope that they revert soon as my email to complains@outsurance and the phonecall where they would contact 'Moses' have all still be unresponded. If not reversed very soon and the funds back into my account, I will take it on social media further.
OUTsurance's replyOfficial
13 Nov 2018, 13:06Good day renee-goosen-kaemper,
We humbly apologise for the bad service experience. This is not the level of service we usually deliver.
Elouise our Client Services Manager contacted you to get the matter resolved. The premium was adjusted and we have processed the refund.
Thank you,
Kelvin
We humbly apologise for the bad service experience. This is not the level of service we usually deliver.
Elouise our Client Services Manager contacted you to get the matter resolved. The premium was adjusted and we have processed the refund.
Thank you,
Kelvin
OUTsurance's reply13 Nov 2018, 13:06
Official
Good day renee-goosen-kaemper,
We humbly apologise for the bad service experience. This is not the level of service we usually deliver.
Elouise our Client Services Manager contacted you to get the matter resolved. The premium was adjusted and we have processed the refund.
Thank you,
Kelvin
We humbly apologise for the bad service experience. This is not the level of service we usually deliver.
Elouise our Client Services Manager contacted you to get the matter resolved. The premium was adjusted and we have processed the refund.
Thank you,
Kelvin
mm
mail.renee mail.renee's updateReviewer Update
13 Nov 2018, 13:18Thank you so much for solving this !
mm
mail.renee mail.renee's update13 Nov 2018, 13:18
Reviewer Update
Thank you so much for solving this !