Continuous bad service and no follow up

Good Day Claim *** Please refer to the first time this claim was submitted. I have still not heard from JJ Lourance. I would like my excess to be paid back to me. The damages caused has to be fixed ASAP as I have for the past month been sitting with a hole in my bathroom. I have a 1 year old child and this is dangerous. I no longer wish to have any dealings with them. I also no longer wish to have my insurance with Outsurance. I will be taking my business elsewhere. The service is unacceptable and it appears that Outsurance is very eager to sign new clients up yet they cannot maintain or fulfil promises made. I am the only one initiating follow ups. This is costing me time and money. Please advise what the Head of your departments details are as I wish to take this matter further Kind Regards Claudia