Contant Harrasment from Outsurance
If i could rate a 0 or a minus - i would. firstly i requested a buidling insurance quote ONLY while the consultant chose to ignore my request and continued loading the policy. then i called and asked to cancel the policy and instead of just actioning my request, i was faced with an interigation as to why im cancelling, why i called in the first place for a quote, forwarding on my details for more quotes on life insurance and car insurance. after that - i get daily messages and calls from the company with more relentless interigation of why i dont want to proceed with any insurance with outsurance. this morning after being very frustrated with all the harrasment, your consultant called me and very arrogantly told me to calm down and just listen to what she is asking so that "we can be on the same page". HOW DIFFICULT IS IT TO UNDERSTAND THAT I AM NOT INTERESTED?????? and why do you keep on relentlessly harras me with your interrigation and calls???? please can you send send your consultants on customer service training as well as on Listening skills training???
Following our private reply to you, we received feedback from our sales manager after she had audited the calls made to you.
We are sorry you have such a poor impression of us. You did accept the cover and we apologise for the tedious cancellation process as well.
Regards
The OUTsurance Team
Following our private reply to you, we received feedback from our sales manager after she had audited the calls made to you.
We are sorry you have such a poor impression of us. You did accept the cover and we apologise for the tedious cancellation process as well.
Regards
The OUTsurance Team
