Constant delays in claims processing

<p>everytime a claim is made from outsurance they give me the longest delays! earlier in the year it was with a damaged roof- they have still done *****! it was repaired out of my pocket and now again lighting has destroyed some components in my house and outsurance tells me they will send assessors out the following day. 4 days have gone by now and still not one word from them! when i call the consultant back all of a sudden there is no recollection of my claim? </p> <p>they are quick to debit money every month but when you want to make use of their services that you have paid for all of a sudden they are clueless?? their adverts on radio stations talk about houses burning down and within a day a claim is processed? i am just asking for some one to assess my household contents which are a tv, dstv decoder and a computer that lightning has struck and damaged. but when people who appear to be very negligent ( two houses burning-one of the guys in their ads) make huge claims they are quick to act ? after all the years that my policy has existed they still treat a person like ****. it is unacceptable. </p>