CP
Charl P
1 reviews | Active since Mar 2009
21 Dec 2022, 11:32
Consider changing your service provider
Outsurance, PLEASE urgently reconsider using New World Menlyn to channel any replacement claims through. It's been an uphill battle replacing a TV (factory fault). First, it took weeks to receive the replacement. Then, the 'new' TV gets delivered in the replaced TVs box - with an old, cracked remote? And New World Menlyn blames the agent? The agent (Tellytenna) can only replace the remote with a new one early 2023? Unacceptable service all round!
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OUTsurance's replyOfficial
23 Dec 2022, 12:54Good afternoon Charl,
Further to our private reply, after receiving your complaint, our claims manager Jason contacted you after discussing the matter with New world.
Since New world can unfortunately not replace the remote for you due to stock issues, Jason has suggested that you provide us with a quote for a new remote.
On receipt of this quote, we will assist with a cash settlement for you to purchase a new remote.
We apologise for the inconvenience caused.
Regards,
OUTsurance.
Further to our private reply, after receiving your complaint, our claims manager Jason contacted you after discussing the matter with New world.
Since New world can unfortunately not replace the remote for you due to stock issues, Jason has suggested that you provide us with a quote for a new remote.
On receipt of this quote, we will assist with a cash settlement for you to purchase a new remote.
We apologise for the inconvenience caused.
Regards,
OUTsurance.
OUTsurance's reply23 Dec 2022, 12:54
Official
Good afternoon Charl,
Further to our private reply, after receiving your complaint, our claims manager Jason contacted you after discussing the matter with New world.
Since New world can unfortunately not replace the remote for you due to stock issues, Jason has suggested that you provide us with a quote for a new remote.
On receipt of this quote, we will assist with a cash settlement for you to purchase a new remote.
We apologise for the inconvenience caused.
Regards,
OUTsurance.
Further to our private reply, after receiving your complaint, our claims manager Jason contacted you after discussing the matter with New world.
Since New world can unfortunately not replace the remote for you due to stock issues, Jason has suggested that you provide us with a quote for a new remote.
On receipt of this quote, we will assist with a cash settlement for you to purchase a new remote.
We apologise for the inconvenience caused.
Regards,
OUTsurance.