Concern Regarding Unexplained Increase in Insurance Premium, and no response to my email 9 Sep

I am writing to formally express my concern regarding the recent increase in my insurance premium for policy. You sent me an email that in Oct my premiums will be increasing without any clear explanation or change in my circumstances that would justify such a rise. But i spoke with you in July that te premium is too high which you reviewed and decrease, from R2550bto R2350. Now you are telling me its increasing 2 months later to R2700.

I have maintained a clean record and have not filed any claims during the policy period. My coverage details and insured assets remain the same, so I am struggling to understand the reason for this increase. because the value of the car decreasing with each payment made.

I would appreciate a detailed explanation of the factors contributing to this change. Furthermore, I would like to know what steps, if any, I can take to reduce my premium or explore more affordable options within your offerings.

Please treat this as a formal complaint and respond at your earliest convenience. If the increase cannot be reasonably justified, I will be forced to consider alternative providers.