COMPROMISED SECURITY.

I'm applaud. The lack of communication from Bastian Pillay. Submitted claim for our alarm system struck by lightning. Their alarm guy came out and did a quotation. We kept calling to find out what's happening. We were told that a bastian Pillay was handling the claim. Called and requested to speak to him and it was always the same answer, "he's busy and we'll load a message for him to call you back. But Never returned our calls. Instead he authorised our claim on the 24th December 2025, for the service provider to come and install our alarm system. We then received an SMS from the service provider saying that they are closed from the 23rd of December till 5th Jan 2026. We are sitting compromised without a measure of some security in place. We called and called bastian Pillay and he still ignored our calls. Requested to speak, on serveral occasions to his manager Carl jairaj and he also doesn't respond. A company's true colours come out when you are at your most vulnerable. And outsurance has definitely showed it's lack of commitment and compassion to paying customers. If I could rate you a zero I would and I would NEVER recommend outsurance to anyone. Mind you this is not the first time we received such appalling service. So yes it is a pattern with them ... ABSOLUTELY DISGUSTING LACK OF SERVICE FROM BOTH bastian Pillay and his manager Carl jairaj..

Will definitely be writing an update when they open shop. I doubt this will shake them into action.