Compliant: Poor Claim Handling by Outsurance Assessor -Sanjeev

Complaint: Poor Claim Handling by Outsurance Assessor – Sanjeev

Good Day,

I am writing to express my deep dissatisfaction with the way my vehicle claim has been handled by Outsurance Assessor Sanjeev.

My VW Polo was ****** from Durban Blue Lagoon and recovered by Netstar a few hours later. According to the recovery team, there was minimal damage to the vehicle, but they suspected an engine problem. The vehicle remained in police custody for about a week while investigations were conducted.

After the police released the vehicle, my claim was handed over to Outsurance Assessor Sanjeev, who has been managing it very poorly. It has now been over two months, and the matter is still unresolved. Despite multiple follow-ups, I keep receiving vague responses such as “waiting for a report.”

Sanjeev even promised my 60-year-old father that the matter would be finalized by the 1st, but nothing has been done since. His lack of communication and follow-through has caused unnecessary frustration and inconvenience.

I want to emphasize that my Outsurance broker and the call centre team have been exceptional — they provided great service throughout. Unfortunately, this has been completely overshadowed by Sanjeev’s incompetence and failure to manage this claim professionally.

This complaint is my final resort before escalating further on public platforms such as HelloPeter.com and other consumer forums. I sincerely hope that Outsurance will take this complaint seriously and help resolve my claim as soon as possible.