Compliant for ***/OT***8

I have a huge compliant about the outcome of my recent claim from my household insurance policy OT***8

I have had my household insurance since 12/02/2016, and in all those years I have only claimed once with the most exceptional service provided to me which I published through Hellopeter in 2019.

On the 19th of May 2021: I submitted a claim for my refrigerator and washing machine, both appliances are continually leaking and the refrigerator's temperature keeps on fluctuating between being cold and sometimes being warm.

Technicians were sent to assess as usual. I was later informed that my claim has been declined due to the outcome of the technical assessment according to my insurance schedule. I was informed that there are certain exclusions/items that are not covered by my insurance, WHAT!!! This is the exact reason as to why I decided to have household insurance in the first place, if something breaks due to load shedding or technical failure.

I feel that there was important information that was not disclosed from the onset by the Outsurance Consultant when I took-out this household policy (I am therefore requesting for the call to be retrieved and listened to) and I must be provided with feedback. Another important factor is that my excess amount has increased drastically were as I had negotiated for it to remain the same when I requested for this policy to be cancelled on the 7th May 2020. The consultant who retained me, said that this policy is better than any other similar policy from any other financial institution in the market and it covers "everything "hence I then decided to remain with Outsurance (That call must also be retrieved and listened to, then provide me with feedback. After being retained I then cancelled my new household insurance policy that I had taken from another financial institution, a decision that I now regret terribly.

I am not going to back down from this complaint until its resolved and I am satisfied with the outcome, as I had mentioned that I wanted to cancel this policy in May 2020, but I was retained through incomplete information provided to me.