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reme.lehane reme.lehane

1 reviews | Active since May 2010

28 May 2026, 18:44

Complete waste of time

Guy, your website has 2, button. Get callback and get quiet. Get quite means give me a quote, it does not mean waste my time calling me back. I clicked get quite to NOT speak to some half trained ***** over a barely workable phone line.

Give me the price without insisting on wasting my time.

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Replies (4)
OUTsurance
OUTsurance's reply08 Jun 2026, 13:45
Official
Good day Reme,

Thank you for sharing your feedback. It’s vital to our improvement.

Our sales manager, Ash, advised you that we are able to assist you with a quote via our call centre or a broker.

We are sorry to see that our quote process was an inconvenience for you.

Regards,
The OUTsurance Team


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reme.lehane reme.lehane's update09 Jun 2026, 08:25
Reviewer Update
Well that is a blatant lie, my entire complaint was about wasting my time on a call, this Ash person did not even call me, so how on earth did he help me with a. quote over the phone.

What in my complaint makes you even think I would take a quote over the phone, the phone is the entire reason for my complaint.
OUTsurance
OUTsurance's reply09 Jun 2026, 15:47
Official
Good day Reme,

Thanks for your further response.

You may have misinterpreted our response above. Ash advised you that we are able to assist you with a quote via our call centre or a broker.

You are correct, he didn't quote you over the phone.

Regards,
The OUTsurance Team
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reme.lehane reme.lehane's update10 Jun 2026, 08:58
Reviewer Update
He did not quote me at all, there was never a quote, not via phone, broker, email, nothing.