1 reviews | Active since Jan 2016
<p> </p> <p>Ive tried to use your forum online but conveniently it stops working half way through. So heres what i have to say; </p> <p> </p> <p>Out Surance is all about clever business, taking from the people who don't know any better. Firstly I'm going public with this as their Complaints Forum on their site seems to be the only thing that is faulty. I am very well aware that every single month my car decreases in value. For as long as i have been insured i have called in ever 6 months to re evaluate my policy taking into consideration that the main factor is a car looses value. Ive been with Out Surance for a few years. Last year November i got a new car. And 6 months after i called, and i was told a re evaluation can only be done upon the anniversary of the policy. I called after it made a year, and at the same time i changed my address details too. Somehow, out surance managed to use the change of details as an excuse as to why my premium should go up instead of down even though it should've actually been re evaluated for depletion. NOT TO MENTION THAT THE CHANGE OF ADRESS WAS FROM A HORRIBLE AREA TO A MUCH BETTER AREA!!!! the tip of the ice burg was receiving the longest email from them tonight. Stating services they already offered and included upon accepting their cover and then notifying me that again my premium has gone up due to "inflation". So my car decreases value, ever month!!!! But You'll put my premium up every year for services that you already provide?. . Its day light ******* if you ask me; and I'm not keeping quiet anymore. Ill take this to whoever wants to hear it. Even the Ombudsman if i have to.</p>
I have tried to contact you but was unsuccessful in my attempt. I have escalated your query to a client care manager who will contact you and get the matter resolved.
Regards, Kelvin
Best regards,
I have tried to contact you but was unsuccessful in my attempt. I have escalated your query to a client care manager who will contact you and get the matter resolved.
Regards, Kelvin
Best regards,
Thank you for bringing this to our attention, Cora our client care manager has contacted you and resolved the matter. We were able to reduce the re-rate and you were happy with this. Please note a vehicles value does depreciate however the cost of labor and spare parts do increase on a yearly basis and this is why the premium increases. The increase is inflationary based.
Regards, Kelvin
Best regards,
Thank you for bringing this to our attention, Cora our client care manager has contacted you and resolved the matter. We were able to reduce the re-rate and you were happy with this. Please note a vehicles value does depreciate however the cost of labor and spare parts do increase on a yearly basis and this is why the premium increases. The increase is inflationary based.
Regards, Kelvin
Best regards,
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