Complete lack of customer service and assistance

I was involved in an accident on the 6th of February this year and the guilty party is also insured with Outsurance. The claim was submitted on his policy as he was to blame for the accident. Tracy Naidoo in the claims department confirmed on call recording that the claim on the other policy would have NO impact on my policy whatsoever or affect my no claim bonus. I however saw that my no claim bonus was changed to only pay out again on 6 February 2023 showing that this was ignored and the claim was incorrectly logged on my account. So yesterday 29 June I logged online and submitted a request to be called back with a change/correction on my policy. Needless to say more than 24 hours passed and I was not called. I then again submitted a request, no call. I then called in myself and was transferred from Sandene to Itumeleng who confirmed that the claim was incorrectly logged on my policy. Itumeleng assured me that Michael in the legal department would c all me back shortly. This was at 08:45 this morning 30 June. Still no call. There is no email address available to email for assistance and each time I call the line is cut or I stay on hold for long. Neither of my online requests to be called have been honoured and nearly 6 hours later no call still. This is shocking and utterly disappointing service. I should not be nagging and struggling to get hold of my insurer to fix THEIR mess up on my policy. Complete and utter lack of customer service or assistance.