Complete incompetence from Outsurance

<p>A week ago I phoned Outsurance to ask for the cover on a vehicle to be moved from my personal cover to business cover. I went through the process (which took close on an hour) and was told that everything was fine.</p> <p> </p> <p>Today I received a phone call from Outsurance to tell me that they were unable to do the debit order, because of an error in the banking details. At first the consultant asked me if I would be happy with the cover only coming into effect in 2 weeks time!!! How do they expect a business vehicle to go uninsured for 2 weeks??</p> <p> </p> <p>I told them that I needed the vehcile insured immediately and was told that the debit order would come off at 12 tonight and that the vehicle is now covered. An hour later I received an sms saying that the bank details were incorrect. I phoned to query this and was told that it was a delayed message. Only once I asked if my vehicle is insured, did they tell me that it will only be insured once payment comes off at midnight. I asked if I could do an EFT to get it covered immediately... the answer was no.</p> <p> </p> <p>I phoned Budget straight away to get the vehicle insured with them, which I've now done. Next step is to change my personal insurance for my car and motorbike to be with Budget as well. Do not bother phoning me to apologise Outsurance, I've already wasted 2 hours dealing with your incompetence, the only time I want to speak to you again is when I cancel my insurance.</p>