COMPLAINTS
I have been a client of Outsurance since 2001 and this week reported a faulty fridge I was informed that an assessor would come out which he did I have had to follow up on progress as agents not assisting with my queries First time ever I have been treated like this Makes me think
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OUTsurance's replyOfficial
25 Mar 2025, 14:36Good day Elizabeth, We would firstly like to apologise for the bad experience you have had regarding this unfortunate event. Our claims team manager, Maxean, has advised you that we can offer a second opinion on the assessment of your fridge as you were not entirely satisfied with the initial assessment however the fridge has since been disposed of. Your claim has been withdrawn by yourself as your excess was close to the amount of damages incurred. You have also advised that you would like to save your OUTbonus. We trust that we have assisted with your concerns regarding the claim. Regards,The OUTsurance team
OUTsurance's reply25 Mar 2025, 14:36
Official
Good day Elizabeth, We would firstly like to apologise for the bad experience you have had regarding this unfortunate event. Our claims team manager, Maxean, has advised you that we can offer a second opinion on the assessment of your fridge as you were not entirely satisfied with the initial assessment however the fridge has since been disposed of. Your claim has been withdrawn by yourself as your excess was close to the amount of damages incurred. You have also advised that you would like to save your OUTbonus. We trust that we have assisted with your concerns regarding the claim. Regards,The OUTsurance team