NK
NADIA K

1 reviews | Active since Jan 2025

20 Jan 2025, 09:36

Complaint Regarding Unprofessional Service Experience

I spoke with a lady for approximately 50 minutes regarding car, household, and building insurance quotations.

Throughout the conversation, I appreciated the thoroughness of her explanations and the information provided. However, towards the end of our discussion, when I politely indicated my intention to take some time this week to gather quotations from other insurance companies before making a decision, the tone of the conversation abruptly changed.

The representative became increasingly aggressive and attempted to pressure me into accepting the quote immediately. Despite my repeated assurances that I would like to consider my options, she persisted in a forceful manner that made me uncomfortable.

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Replies (2)
OUTsurance
OUTsurance's reply20 Jan 2025, 10:48
Official
Good day Nadia,

We are sorry to hear about your disappointing experience with our sales advisor. This is not the type of service we want for anyone.

We cannot trace a quote linked to the details provided. Please confirm your email address or send us a private reply with your ID number.

We will in turn review the call and ensure you receive feedback.

We apologise for the inconvenience caused.

Regards,
The OUTsurance Team
OUTsurance
OUTsurance's reply20 Jan 2025, 11:01
Official
Thank you