Complaint Regarding Unfulfilled Promise to Beat Premium and Refusal to Reimburse me

Yesterday (06/02/2025), I received an email from Outsurance promising me a R1 500.00 should they be unable to beat my current insurance premium. I was then contacted by Keenan Lottering and wasted more than an hour of my production only to be quoted a premium of R1 204.90, with an excess of R6 190.00 on the vehicle and R2 800.00 on house contents during the claiming stage with them. Prior to discussing my options, I was assured that your company would offer a competitive premium that would be lower or equal to the premium I am currently paying. Based on this assurance, I took steps in good faith to consider switching my policy to your company. However, after the necessary assessments, I was informed that you could not meet or beat the existing premium, which was disappointing given the commitment made during our conversation.

I am paying an amount of R1 121.92 for my Mutual and Federal insurance through RSAM brokers. I am on Comprehensive car insurance with house contents for an excess of R3 500.00.

To make matters worse, I have been informed that your company is now refusing to reimburse me for the inconvenience caused by your failure to honor the initial promise. This lack of follow-through and refusal to reimburse is unacceptable. I trusted your company’s word, and it has led to unnecessary reputational damage. I am even thinking of exposing your company to all social media networks for selling lies to the South Africans.

I kindly request that you review this matter promptly and arrange for the reimbur*****t, as I believe this is a reasonable expectation given the circumstances. If I do not receive a satisfactory resolution within 48 hours, I will be forced to consider escalating this issue further, including filing a formal complaint with the relevant regulatory bodies.