Complaint Regarding Referral Process and Unfulfilled Discount Promise

@OutSurance I am writing to express my deep disappointment with the referral process at OUTsurance and the poor customer service I have experienced. After trusting your company for over a year, I encouraged my younger sister to cancel her current insurance and join OUTsurance using the referral process through your app. As per your promise, I was supposed to receive a R1000 discount.

However, despite multiple attempts to follow up over the past three months, I was repeatedly told to wait until the amount from my sister's policy reached the R1000 threshold. I patiently comp****. Today, I received an SMS stating that only a R400 discount had been app****, which is far less than the R1000 I was promised.

When I called to inquire, I was met by a representative who gave me poor customer service, displaying an attitude and refusing to transfer me to a manager. She stated that there was nothing they could do to resolve the situation.

This has been an incredibly frustrating experience, and I now feel completely dissatisfied with the service provided. As a result, I have made the decision to cancel both my insurance and my sister's policy. I am extremely disappointed, as I have paid over R1600 with no tangible benefit and have been left with a negative experience.

I request that this matter be escalated, and a resolution be provided as soon as possible. I expect the promised R1000 discount to be honored, or I will consider further action.