Complaint of Policy and Disappointing Service

I Lost my Michel Herbelin watch on Saturday 24 August 2019 around 14h30 . The Last time I checked the time on my watch was 14h10 at the VA Waterfront When I got home on Saturday I realised my watch was not on my wrists. Searching for the watch in my bags coz I thought maybe it fell in the bags I carried but to no avail.

Devastated I phoned Outsurance to let them know what happened. I was told My policy (jewelry cover) does not cover losses outside of the house,hence they wont pay. Precisely the reason why I have insurance. At least recover some of the lost although it will never replace the sentimental value attached to my watch. Outsurance promised to phone me back on Monday no call at all. However I received an SMS on Monday 26 August that they tried to call me but No missed calls on my mobile from Outsurance.

I have asked Slindile Zwane to retrieve the call history of my policy but nothing to date..( fine prints are always hidden and never properly explained to sell the product) afterwards you in your own.

Brokers will fight with every being nor to pay out and that's it.

Slindile Zwane was quick to call me back a second time on Tuesday morning when the call was cut just to let me know that my Claim is cancelled.

I am extremely disappointed in the way outsurance handled my situation and being treated.

Being a customer for so many years I expect Outsurance to have at least replace my watch.

The sales person also did not bother to make recommendation to update my existing policy cover the attitude was just NO your are not covered .

I have also asked for the vouce recordings of my policy but to no avail.

The service that I received from Outsurance was beyond disappointing and has left a sour taste.

Outsurance prides themselves in world class service but if this is the services they provide their customers I beg to differ.

I will never feel the same about Outsurance after the services I received and will definitely tell.

Renowned for its innovative value-for-money products, world-class service not in this situation.

Disappointed and without my watch...

Regards Georgina L Schierhout