Complaint

December 2021 took funeral cover for my mom, which started January 202 that's when outsurance started debiting my account sales lady told me 2023 January they will not debit my account outsurance will pay my premium meaning every year January don't have to pay ,but am surprised they have now debited my account clearly outsurance sakes guys gives people false information just to get people sign with them need them go listen to the recording of the call with the sakes agent and revert back to me as soon as possible if not going to logged a complaint with office of the ombudsman need to call me on *** and give me reasons why have debited while was promised get free month each and every year.