PT
Pieter T
1 reviews | Active since Mar 2025
06 Jun 2025, 17:21
Complaint did not attend
I took out bulding insusrance When i check paper work the acces was not agree i cal them for a week long evertime i cal they say the manger is busy with it an they wil come back a week later i get the msnger on the phone she was rude and gang up the phone in my ear lools like they go from the best insurance to tge worst i wil cancel if the ont take actoin
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OUTsurance's replyOfficial
10 Jun 2025, 11:45Hello Pieter
Following our initial response to your complaint, we received feedback from our client care manager, confirming he contacted you.
The alarming conduct you describe, together with the excess discrepancy mentioned, were looked into.
The excess amount was correctly discussed with you and our client care manager did not act unprofessionally. We are sorry you perceived it this way. Thank you for affording us the opportunity to have discussed the matter with you.
Regards
The OUTsurance Team
Following our initial response to your complaint, we received feedback from our client care manager, confirming he contacted you.
The alarming conduct you describe, together with the excess discrepancy mentioned, were looked into.
The excess amount was correctly discussed with you and our client care manager did not act unprofessionally. We are sorry you perceived it this way. Thank you for affording us the opportunity to have discussed the matter with you.
Regards
The OUTsurance Team
OUTsurance's reply10 Jun 2025, 11:45
Official
Hello Pieter
Following our initial response to your complaint, we received feedback from our client care manager, confirming he contacted you.
The alarming conduct you describe, together with the excess discrepancy mentioned, were looked into.
The excess amount was correctly discussed with you and our client care manager did not act unprofessionally. We are sorry you perceived it this way. Thank you for affording us the opportunity to have discussed the matter with you.
Regards
The OUTsurance Team
Following our initial response to your complaint, we received feedback from our client care manager, confirming he contacted you.
The alarming conduct you describe, together with the excess discrepancy mentioned, were looked into.
The excess amount was correctly discussed with you and our client care manager did not act unprofessionally. We are sorry you perceived it this way. Thank you for affording us the opportunity to have discussed the matter with you.
Regards
The OUTsurance Team