Complaint Claim ***

Its now approaching another month and my car is still not fixed.Outsurance referred my vehicle to their panel beaters who messed up my car and then they reffered me to another panel beater.At that point the car was suppose to go in for repairs on the 5th of March and they had advised they have organized a courtesy car that when we drop off the car on the 5th a courtesy car will be available for us to use.They advised they told the panel beater who messed up my car to provide us with a courtesy car since they are the ones who messed up.On the 2nd of March late on a Friday they called me and advised that we have to now pay money towards the courtesy car as the car is from Avis and they will pay the daily rates.I asked what happened to the car they promised they said the panel beater said they dont have any vehicles available for that day. I said to them why should your mistake cost me lm not the one who did a mistake on this car all l need is car that will only cost me petrol not more than that and it is unfair to be told that you must pay for hired car last minute yet they had concluded that a car will be available for us.As we speak right now my car is still not fixed its raining water is going inside the boot as we were told insurance cannot pay the security deposit for the Avis rental and they have allowed for the rectification and they are offering the Avis vehicle until repairs are complete but on whose expense my expense. They act as if they owe me a favour to get me this courtesy car l believe if you have made a mistake you need to correct it the right wasyand without me speding any sent to rectify your mistakes.They talk about the terms and conditions of Avis with regards to their rental terms and only when it suits the insurer they must talk about the terms and conditions.When they took forever to fix the car and the 30 days was over for the courtesy car we asked for an externtion and we were told one accident and you only allowed 30 days with the car and l paid the deposit.We are still dealing with the same accident and now when it suits them l must go and pay another deposit for the courtesy car and they can give a car yet its still the same incident.

All l want is Outsurance is to give me a courtesy car that l will only spend petrol in it l am in this dilema because of Outsurance and l refuse to pay any cent just for you to rectify your mistakes. I need this thing sorted ASAP as l am tired of being sent from pilar to post and its not like what lm asking for is imposible its not.If you want to keep your customers happy you will go out of your way to do so.

I need someone to contact me and tel me when to drop off my car and that Outsurance has organised the courtesy car or we can just go the legal root or ombudsman insurance l am sure they will be more than willing to help me more than you guys.

Not a happy Outsurance client right now we are being taken advantage of yet we pay for this service but we must just deal with anything that ypu through at us because you are an insurance no it must just stop.