AK
Amanda K
1 reviews | Active since May 2024
03 May 2024, 13:31
Complaint
Yesterday, it reflected on my FNB account that Outsurance as instructed to deduct an amount of R1832,16 from my account. Outsurance 0T*** FS0666. And I do not have any insurance. I do not want charges from this dispute because I did not sign or make any agreement with outsurance or any other insurance and FNB for this to be coming off my account.
Can you fix this immediately because this has left my account on a negative.
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Replies (1)
OUTsurance's replyOfficial
07 May 2024, 09:37Good day Amanda,
Thank you for bringing this matter to our attention. What you described we see in a serious light.
Lindo, our broker manager, contacted you to apologise for the inconvenience caused. The client who signed up the policy, provided the incorrect banking details. Your refund has since been processed and your banking details removed from our system.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team
Thank you for bringing this matter to our attention. What you described we see in a serious light.
Lindo, our broker manager, contacted you to apologise for the inconvenience caused. The client who signed up the policy, provided the incorrect banking details. Your refund has since been processed and your banking details removed from our system.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team
OUTsurance's reply07 May 2024, 09:37
Official
Good day Amanda,
Thank you for bringing this matter to our attention. What you described we see in a serious light.
Lindo, our broker manager, contacted you to apologise for the inconvenience caused. The client who signed up the policy, provided the incorrect banking details. Your refund has since been processed and your banking details removed from our system.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team
Thank you for bringing this matter to our attention. What you described we see in a serious light.
Lindo, our broker manager, contacted you to apologise for the inconvenience caused. The client who signed up the policy, provided the incorrect banking details. Your refund has since been processed and your banking details removed from our system.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team