Complaint and Review for Eddie de Beer and Outsurance

I am writing to express my deep frustration and dissatisfaction with the service I have received from Eddie de Beer, who was recently nominated as my policy administrator. His handling of my policy has been unacceptable, and I feel compelled to share my experience.

Upon notifying Eddie of my employment change from Anglo American to Exxaro Resources, which resulted in a change of location, Eddie proceeded to update my policy without even contacting me. He increased my monthly premium from R2,196.78 to R2,996.82 without offering any explanation or justification. I found out only after receiving the updated policy, which was sent without a single word from Eddie.

This is unprofessional and reflects a complete disregard for customer care. The steep increase in premiums was never communicated or discussed with me, which I find incredibly disrespectful. I now feel that Eddie is not acting in my best interests.

Furthermore, Eddie incorrectly updated my address. Instead of using my home address in Pretoria, where I work five days a week, he listed my work accommodation in Lephalale as my primary address. My correct home address.

This error further illustrates the lack of attention to detail and understanding of my situation. I request that my address be updated immediately and that Eddie de Beer be removed as my policy administrator. His service has been disappointing, and I do not wish to continue with him managing my insurance.

Lastly, if my premiums cannot be reverted to the original R2,196.78, please inform me as I will have no option but to cancel my insurance policy. I cannot accept paying R2,996.82 without clear communication or justification.

I expect immediate action regarding these issues.