AH
Andre H

1 reviews | Active since Feb 2025

06 Feb 2025, 20:15

Complaint about OUTsurance claims process

I have been a loyal OUTsurance customer for 21 years, and I am extremely disappointed with the way my recent claim was handled. It felt like the entire claims process was designed to find ways to reject or minimize my claim. They grabbed onto fine print and incorrectly rejected my claim, making the whole experience frustrating and disheartening. After two decades of trust and loyalty, this is not the service I expected. OUTsurance, you need to do better for your long-term customers. #OUTsurance #CustomerService #UnfairTreatment

0
Replies (5)
OUTsurance
OUTsurance's reply06 Feb 2025, 21:48
Official
Hello

We Apologize for the poor service experience.

One of our managers will be in contact with you in the morning.

Regards

The OUTsurance Team 
OUTsurance
OUTsurance's reply07 Feb 2025, 10:54
Official
Good day Andre,

We are sorry to hear that your recent experience with us has been so disappointing. 

Our dispute team have received your complaint and are reviewing the matter. You will receive feedback regarding the outcome from them.

Regards,
The OUTsurance Team 
AH
Andre H's update10 Feb 2025, 13:27
Reviewer Update
Its now day 5 (business days) since I logged my dispute, on your portal it shows my claim is "complete" but I have still not heard back from Outsurance .....
AH
Andre H's update10 Feb 2025, 16:25
Reviewer Update
I did receive a phone call today, thank you very much!
OUTsurance
OUTsurance's reply13 Feb 2025, 12:57
Official
You are welcome, Andre