aM
amanda M
1 reviews | Active since Aug 2019
08 Jan 2020, 13:05
complaint
we have insured our cell phones with outsorance when we claimed this month after two years of the cell phone insured, outsorance decided to replace our cell phone. we were not happy with the colour and they refunded us at 65% less than what we insured it for and claimed it is their choice to refund at a price they could have replaced it for but for two years they ***** your money so please people check and rather get quotes from other insurance companies for better client services before just jumping into empty promises from outsorance
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Replies (1)OUTsurance's replyOfficial
10 Jan 2020, 13:52Good day Amanda,
Thank you for your feedback. Nonhlanhla our claims manager has been in contact with you to address your concerns and to discuss the values of the out and about items.
Nonhlanhla has discussed the recourse with you and we have also requested client services to contact you and amend the values on your out and about.
We do apologise for the initial disappointment.
Regards,
OUTsurance
Thank you for your feedback. Nonhlanhla our claims manager has been in contact with you to address your concerns and to discuss the values of the out and about items.
Nonhlanhla has discussed the recourse with you and we have also requested client services to contact you and amend the values on your out and about.
We do apologise for the initial disappointment.
Regards,
OUTsurance
OUTsurance's reply10 Jan 2020, 13:52
Official
Good day Amanda,
Thank you for your feedback. Nonhlanhla our claims manager has been in contact with you to address your concerns and to discuss the values of the out and about items.
Nonhlanhla has discussed the recourse with you and we have also requested client services to contact you and amend the values on your out and about.
We do apologise for the initial disappointment.
Regards,
OUTsurance
Thank you for your feedback. Nonhlanhla our claims manager has been in contact with you to address your concerns and to discuss the values of the out and about items.
Nonhlanhla has discussed the recourse with you and we have also requested client services to contact you and amend the values on your out and about.
We do apologise for the initial disappointment.
Regards,
OUTsurance
