CW
Crowen W
1 reviews | Active since Sept 2020
30 Sept 2020, 12:05
Complaint
Pathetic service...... From you and your service provide Avis...... Spoke to different people at outsurance and each time they promised a managed would call me...... Still no one has called me..... I have waited over a month to be refunded for the deposit I made for hiring a car while my car was in for a service.... @outsuarnce please note I want to cancell my policy.
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Replies (1)
OUTsurance's replyOfficial
05 Oct 2020, 10:53Good day Crowen,
We can't blame you at all for sharing your dismay. The lack of feedback in this regard is unacceptable.
We have been in contact with you to get the matter resolved and we can confirm the refund has been processed.
We sincerely apologise for the huge frustration caused as a result.
Regards,
OUTsurance
We can't blame you at all for sharing your dismay. The lack of feedback in this regard is unacceptable.
We have been in contact with you to get the matter resolved and we can confirm the refund has been processed.
We sincerely apologise for the huge frustration caused as a result.
Regards,
OUTsurance
OUTsurance's reply05 Oct 2020, 10:53
Official
Good day Crowen,
We can't blame you at all for sharing your dismay. The lack of feedback in this regard is unacceptable.
We have been in contact with you to get the matter resolved and we can confirm the refund has been processed.
We sincerely apologise for the huge frustration caused as a result.
Regards,
OUTsurance
We can't blame you at all for sharing your dismay. The lack of feedback in this regard is unacceptable.
We have been in contact with you to get the matter resolved and we can confirm the refund has been processed.
We sincerely apologise for the huge frustration caused as a result.
Regards,
OUTsurance