XM
Xolelwa M
1 reviews | Active since Mar 2017
04 Oct 2022, 20:48
Complaint
I collided with their client and made an accident report instead of investigating the matter they started intimidating and threatening me to pay their. My car has been stuck since the incident had its months now. Since March .. They don't investigate nor fixed my car. Because of the collision my car had further complications and is not moving... Very bad customer service and poor service. I told them to take the matter to court they didn't. I'm going to sue them for the damages caused to my car and I will tell everyone about their service.
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OUTsurance's replyOfficial
07 Oct 2022, 07:37Hello Xolelwa
We are very sorry about the stressful experience.
Based on the merits, you were considered legally liable for the accident, however, we are not proceeding with litigation.
Our liability claims manager tried to contact you to discuss our findings, and finally proceeded by sending you a sms with his direct contact details. We'll appreciate the opportunity to discuss the matter with you.
Regards
OUTsurance
We are very sorry about the stressful experience.
Based on the merits, you were considered legally liable for the accident, however, we are not proceeding with litigation.
Our liability claims manager tried to contact you to discuss our findings, and finally proceeded by sending you a sms with his direct contact details. We'll appreciate the opportunity to discuss the matter with you.
Regards
OUTsurance
OUTsurance's reply07 Oct 2022, 07:37
Official
Hello Xolelwa
We are very sorry about the stressful experience.
Based on the merits, you were considered legally liable for the accident, however, we are not proceeding with litigation.
Our liability claims manager tried to contact you to discuss our findings, and finally proceeded by sending you a sms with his direct contact details. We'll appreciate the opportunity to discuss the matter with you.
Regards
OUTsurance
We are very sorry about the stressful experience.
Based on the merits, you were considered legally liable for the accident, however, we are not proceeding with litigation.
Our liability claims manager tried to contact you to discuss our findings, and finally proceeded by sending you a sms with his direct contact details. We'll appreciate the opportunity to discuss the matter with you.
Regards
OUTsurance