Complaint

A client of Outsurance crashed into my car. Now I have to wait 6 weeks for a response weather my claim is approved or not as a Third party.

Now I have been waiting for 2 weeks and I had to do follow ups myself.

Where is the customer service??

My car is parked in the Garadge and it is my only source of income to pay for my bills and take care of my wife and 2 kids.

I have to pay rent end of the month and I am unemployed as I have been recently retrenched.

Outsurance always goes all out to say in the media Television, social media etc that they are the best but guess what if you are not insured and a client of theirs crashes into you. They will try by all means to discredit you at all costs.

I am really worried because once I get back on my feet. Outsurance will not be my insurance of choice because of the way they treat you as a non client of theirs.

Why should you suffer if their client is at fault. What values do you uphold. Are we saying people who are insured must come first irrespective if their clients is in the wrong.

We as the Third party who is not at fault must suffer for 6 weeks and still have no guarantee that our claim against your clients will be approved or not???

In the meantime i am lossing a chsnce to make an income.