Complaint

My debit order runs on the 28th of each month. On the 8th of May 2018, outsurance debited me R480.99. I called them on the 9th to try and understand why I was debited this amount without any communication. The agent I spoke to said he will get back to me on the same day he needs to ask their IT department what the debit order was about. I wasn't surprised that the day ended without me receiving the call. I called back on the 14 and 29th, and guess what I was told the same story. I was promised to get a call back and it didn't happen. To make matters worse is that I asked to speak to a manager on the 29th and he said he will reveres my money while they are still investigating. Guess what is the 4th today and I don't have my money nor did I get a call to explain why I was debited.

Outsurance, I want my money back and I'm in a process of looking for another insurance and I'll terminate all my business with you.