pS
pearl S
1 reviews | Active since Dec 2014
04 Apr 2024, 15:06
Complaint
I had a life cover with OUTsurance for years. Now because it's almost time for pay out when reaching 40 Years , I didnt pay for 3 months with on my policy and they just canceled my policy. In 2018 I once missed payments when I was on maternity leave and they reinstated my policy but now they don't want to reinstate my policy. Even when I explained that I was going through financial crisis. Instead I'm being sent from pillar to post
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OUTsurance's replyOfficial
04 Apr 2024, 16:26Good afternoon Pearl,
We are sorry to hear that your policy was cancelled.
Our system will automatically cancel your policy after two consecutive non payments.
Our client care manager will call you to discuss.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
We are sorry to hear that your policy was cancelled.
Our system will automatically cancel your policy after two consecutive non payments.
Our client care manager will call you to discuss.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply04 Apr 2024, 16:26
Official
Good afternoon Pearl,
We are sorry to hear that your policy was cancelled.
Our system will automatically cancel your policy after two consecutive non payments.
Our client care manager will call you to discuss.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
We are sorry to hear that your policy was cancelled.
Our system will automatically cancel your policy after two consecutive non payments.
Our client care manager will call you to discuss.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team