Complaint

I want to rate outsurance 0%. On 17 April 2002 I was involve in an accident and it was a hit and run and I received a courtesy car from outsurance(OUTsurance claim ***).Early this month I got a response that my car is repairable. Before I returned the car on 17 May 2002 I asked the company to give me an extension on the car because the car is not even on a process of being fixed. I have to transport kids to school, my wife to work and I also need to go to work. The reply I got from them was, they can't it's only for 30 days and I'm stranded with no transport while I the process was being delayed by them. And if outsurance serve their clients like this. I'm cancelling my membership with them as from tomorrow I can't even rely on my insurance, so you must suffer because of their process and delays. This is so disappointing because I've been a loyal customer to them.

Luxolo,