sM
sikho M
1 reviews | Active since Feb 2024
26 Feb 2024, 21:35
complained against Outsurance
Outsurance i had a claim with then on my property that was damaged by storm. The claim took over a month yet they did not help me while my furniture and my other things that were in the house were being damaged coz of the roof was blown by the storm. They rejected my claim based on the previous claim which was made 2 years back and i was not even told that my claim was rejected till i rated them bad. Also they say its because of the house lacks maintenance surprised to me coz the house is 7 years en was newly build. I was not happy about the way the assessor handled my claim there was not enough communication and transparency and there were many unanswered questions.
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Replies (2)
OUTsurance's replyOfficial
27 Feb 2024, 08:37Hello
Thank you for allowing us the time to investigate the matter and we are sorry about the disappointing outcome of your claim.
Ashlyn from our client liaison department discussed the claim with the claims team and they confirmed that they had a conversation with you earlier this week regarding the rejection of the claim.
You are welcome to send us proof (invoices, receipts) of the roof repairs you have for the 2022 claim and we will be happy to revisit the matter. Until such time, the rejection will be upheld.
We also sent you the rejection letter again for your attention.
Regards
The OUTsurance Team
Thank you for allowing us the time to investigate the matter and we are sorry about the disappointing outcome of your claim.
Ashlyn from our client liaison department discussed the claim with the claims team and they confirmed that they had a conversation with you earlier this week regarding the rejection of the claim.
You are welcome to send us proof (invoices, receipts) of the roof repairs you have for the 2022 claim and we will be happy to revisit the matter. Until such time, the rejection will be upheld.
We also sent you the rejection letter again for your attention.
Regards
The OUTsurance Team
OUTsurance's reply27 Feb 2024, 08:37
Official
Hello
Thank you for allowing us the time to investigate the matter and we are sorry about the disappointing outcome of your claim.
Ashlyn from our client liaison department discussed the claim with the claims team and they confirmed that they had a conversation with you earlier this week regarding the rejection of the claim.
You are welcome to send us proof (invoices, receipts) of the roof repairs you have for the 2022 claim and we will be happy to revisit the matter. Until such time, the rejection will be upheld.
We also sent you the rejection letter again for your attention.
Regards
The OUTsurance Team
Thank you for allowing us the time to investigate the matter and we are sorry about the disappointing outcome of your claim.
Ashlyn from our client liaison department discussed the claim with the claims team and they confirmed that they had a conversation with you earlier this week regarding the rejection of the claim.
You are welcome to send us proof (invoices, receipts) of the roof repairs you have for the 2022 claim and we will be happy to revisit the matter. Until such time, the rejection will be upheld.
We also sent you the rejection letter again for your attention.
Regards
The OUTsurance Team
sM
sikho M's updateReviewer Update
27 Feb 2024, 19:422022 claim was payed in cash and the material used to repair the damages was payed in cash and the material was bought in different hard were stores. And the lady that was communicating me with me i asked her what do i do after i,m done with repairs should i sad photos or records to the insurance that are done she sad no u can refer to the recording. And the insurance when i claimed they must find a private contractor to do assessment to the property and quotation which i did now who is responsibly for their payment?
And the 1st damages in the roof are different form the current ones coz the roof was linking and now roof sheets a blown over and the ceiling of other rooms.
So you rejection reason does not correspond with the current damages.
Coming to the communication between me and the assessor was very poor because he was communicating with me in manner that he does not value me as a client or i can say he did not take my claim serious.
Coming to the rejection was not communicated with me till ashylen called becoz i rated the service poor then its when i came to knowledge that my claim is been rejected.
Sometimes its not a matter of rejecting or approving the claim its about explaining and making the client awear of the out comes in the earliest convenient time an value yo client by proper communication and transparency.
And the 1st damages in the roof are different form the current ones coz the roof was linking and now roof sheets a blown over and the ceiling of other rooms.
So you rejection reason does not correspond with the current damages.
Coming to the communication between me and the assessor was very poor because he was communicating with me in manner that he does not value me as a client or i can say he did not take my claim serious.
Coming to the rejection was not communicated with me till ashylen called becoz i rated the service poor then its when i came to knowledge that my claim is been rejected.
Sometimes its not a matter of rejecting or approving the claim its about explaining and making the client awear of the out comes in the earliest convenient time an value yo client by proper communication and transparency.
sM
sikho M's update27 Feb 2024, 19:42
Reviewer Update
2022 claim was payed in cash and the material used to repair the damages was payed in cash and the material was bought in different hard were stores. And the lady that was communicating me with me i asked her what do i do after i,m done with repairs should i sad photos or records to the insurance that are done she sad no u can refer to the recording. And the insurance when i claimed they must find a private contractor to do assessment to the property and quotation which i did now who is responsibly for their payment?
And the 1st damages in the roof are different form the current ones coz the roof was linking and now roof sheets a blown over and the ceiling of other rooms.
So you rejection reason does not correspond with the current damages.
Coming to the communication between me and the assessor was very poor because he was communicating with me in manner that he does not value me as a client or i can say he did not take my claim serious.
Coming to the rejection was not communicated with me till ashylen called becoz i rated the service poor then its when i came to knowledge that my claim is been rejected.
Sometimes its not a matter of rejecting or approving the claim its about explaining and making the client awear of the out comes in the earliest convenient time an value yo client by proper communication and transparency.
And the 1st damages in the roof are different form the current ones coz the roof was linking and now roof sheets a blown over and the ceiling of other rooms.
So you rejection reason does not correspond with the current damages.
Coming to the communication between me and the assessor was very poor because he was communicating with me in manner that he does not value me as a client or i can say he did not take my claim serious.
Coming to the rejection was not communicated with me till ashylen called becoz i rated the service poor then its when i came to knowledge that my claim is been rejected.
Sometimes its not a matter of rejecting or approving the claim its about explaining and making the client awear of the out comes in the earliest convenient time an value yo client by proper communication and transparency.