COMPLAIN ON CUSTOMER SATISFACTION

Outsurance appoint their service provider to repair my car, and it happened that their panel beaters could not repair my car within 30 days of time outsurance allocate car hire to me. Outsurance claims me to return car hire without my car being repaired, and left me with no car or have to extend at my cost. Outsurance fails to provide me with reason to not extend car hire for me as I have no faulty to delays by their service provider; besides of my following reasons I brought forward for them to award extension till I get back my car from the service provider of their choice. -delays on my car repairs were not my fault -your service provider which is the panel beaters are at fault - are have played my part to make following on my car repairs, and communicate with insurance my concerns in advance. - I felt outsurance disrespect and did not take the value of their customers, instead of you disciplining your service provider by not delivering based on the the contract you have with them, which is supposed to be aligned with the duration you provide customers with car hire. Outsurance decided to make me as their customer be the victim of the poor service delivery of their service provider. The is due to be returned tomorrow 03/02/2022 by 16h00