Complain about bad customer service from OutSurance

<p>I submitted a claim at Outsurance and was assisted by one of their consultants by the name of Lienkie De Bruin. The nature of my claim was due to an accident caused by the Third Party and I was told by OUtsurance to pay access in the amount of R3800-00 of which I did and I would recover the money from Outsurance after they have claimed against or from the Third Party. Given all the informantion requested by Outsurance of the Third Party up to to date I have not yet received my money that I have paid to Outsurance since the month of April 2016. I have been communicating with Ms De Bruin about this matter as she was the one who is dealing with this case now in her last email she referred me to one of the OUtsurance which I really do not understand as to as their client how is it possible for me to talk straight to the OUtsurance Attorneys . I am of the believe that it is the responsibility Outsurance and Ms De Bruin to be liasing with Attorneys internally not me as a client. According to its very unprofessional. And as of to date I have not received any update nor correspondence relating this matter as to when am i going to be refunded the access money I paid to the panelbeaters that I was refered to by Outsurance. And I also actually had a bad experience with the panelbeaters that I was refered to. Which is Wynburg Panelbeaters. I had to fight to get my car back now I have to fight again to get my money back from Outsurance whom I believe they have never missed any payments from my part as their client. Its sad how when they market themselves its always so attractive but when claim time comes its a different story. Please I would like to get my access money back and Outsurance should really practice what they preach by communicating properly. I am going to think twice before I can renew my contract when it coomes to an end with Outsurance.</p> <p> </p> <p>A very dissatisfied and dissapointed Outsurance customer </p> <p> </p> <p>Geraldine Edward</p> <p> ********** 760</p>