1 reviews | Active since May 2025
Complain
I am writing this complaint to express my dissatisfaction with OUTsurance's claim process. On the 26h of April my vehicle was ****** by an individual or a syndicate that took the keys from out of my pocket while I was having a night out. I was pickpocketed.
My claim Number is: ***
The vehicle is primarily used by my wife who cannot move around now without the extra expense of Uber. I had no idea that the loss of the vehicle was going to be worsened by a loss of trust in my insurer.
Today is the 23rd of May and I have not received any satisfactory outcome in my claim. I am not opposed to investigations, however, I have been running from pillar to post at my own expense with no indication of the intent of these requests from OUTsurance. What makes this even harder for me is that the assessor in this case has made promises to pick me up to fulfil certain requirements of this claim but either frustrates my by not showing up or not communicating adequately with me.
I joined OUTsurance after hearing great reviews about their service and turnaround times but I have no idea why I have become the exception. Close to a month after my claim.
Further to our private reply, our claims manager Gert contacted you to explain the process and what was outstanding.
Prior to receiving your complaint, a meeting was setup with your assessor, who was going to assist you in obtaining the required documentation.
Your vehicle was previously written off by King price and we therefore require proof of purchase to continue with the process.
Once this is received, we will be able to continue with the process.
Regards,
The OUTsurance Team
Further to our private reply, our claims manager Gert contacted you to explain the process and what was outstanding.
Prior to receiving your complaint, a meeting was setup with your assessor, who was going to assist you in obtaining the required documentation.
Your vehicle was previously written off by King price and we therefore require proof of purchase to continue with the process.
Once this is received, we will be able to continue with the process.
Regards,
The OUTsurance Team
I bought the car not knowing the previous stories. I checked the car I liked it, checked the car paper and everything was corresponding and I bought. I submitted car paper and did assessment by send car pictures that OUTsurance requested.
There is a proof that the car is roadworthy. It’s not fair to me that I was not asked agreement of payment from the start and while OUTsurance was debiting money from my account every month…
I bought the car not knowing the previous stories. I checked the car I liked it, checked the car paper and everything was corresponding and I bought. I submitted car paper and did assessment by send car pictures that OUTsurance requested.
There is a proof that the car is roadworthy. It’s not fair to me that I was not asked agreement of payment from the start and while OUTsurance was debiting money from my account every month…