1 reviews | Active since May 2016
Communication is key
<p>I don't have too much of a problem with the increase that happens annually. It is part of insurance. What I do have a problem with is that I receive no notification of fee increase , I.e no new schedule or summary , and that it is a 20% increase. So the 1 severe accident you have is enough to justify me paying a higher insurance premium on a 10 year old car than on a a brand new one ... </p>
Thank you for your feedback.
It is naturally alarming to see you did not receive the rerate notification at the time.
Our client care manager, Caro tried to reach you, followed with an sms notification. Caro also forwarded you the revised rerate notification now and will contact you again today to ensure you received the communication.
We are sorry about the disappointing experience.
Regards
Dinky
Thank you for your feedback.
It is naturally alarming to see you did not receive the rerate notification at the time.
Our client care manager, Caro tried to reach you, followed with an sms notification. Caro also forwarded you the revised rerate notification now and will contact you again today to ensure you received the communication.
We are sorry about the disappointing experience.
Regards
Dinky