1 reviews | Active since May 2016

26 May 2016, 09:20

Communicating with Outsurance is impossible

<p>Claim No: *** - Mr M Breytenbach</p> <p>I am now done with Outsurance. I requested a cell number from them to send a photo I have on my cellphone as - I DO NOT HAVE E-MAIL, FACEBOOK WHATEVER access on my cell. How else am I supposed to show them what I am talking about. Then I am informed they will send out an assessor to our home. I have had hundreds of people trapsing through our home because of this delay which has taken a month. The carpets were done yesterday and when my husband came home he found all off-cuts just left outside. No explanation nothing. I am mortified to think that the carpet people use the entrance to our house as a dumping ground. I do NOT want them back at our house or anyone else for that matter. I will also refrain from communicating any further with Outsurance. They will receive the same medicine they dish out to clients. No communication. I am so fed-up and annoyed. Imagine going to someone's house to do work and then just use the garden as a dumping ground ... its beyond comprehension.</p>

0
Replies (1)
OUTsurance
OUTsurance's reply27 May 2016, 05:30
Official

It was again disappointing to see our service let you down. Our claims manager, Shelton contacted and assisted you after your previous complaint and you showed your appreciation for the assistance.

Zandi contacted our service provider yesterday after you notified us of your current concern via this forum. Our service provider apologised for not having cleaned the premises after they attended to the carpets.

Since you don't wish to communicate with us directly any longer, Zandi sent you and sms with the detail.

Regards

Dinky