CP
Charnay P

1 reviews | Active since Sept 2015

31 Mar 2017, 07:53

Co-Pay

<p>The gate opened up on my car and broke my right side mirror off- I phoned Outsurance yesterday knowing they will be able to help if i claim from them.. So after i explained to the lady what happend she told me that my co-payment is R3820.00!!! I mean that is insane!!! To replace the mirror isnt even that much!! I am a student with a car-- It was an accident (not from my side) but i pay Outsurance every month but when i claim that is the feedback i get!!! Im defenitely changing my insurance to a different company!!! I mean it is just the mirror not the whole **** car!!!</p>

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Replies (2)
OUTsurance
OUTsurance's reply03 Apr 2017, 14:01
Official

Hello Charnay

We fully understand your disappointment, as you rightfully pointed out the small quantum of your claim.

Our claims manager, Xinilia, contacted you and discussed the excess with you, which is the first amount payable by the client in the event of a claim.

Thank you for your understanding.

Regards

OUTsurance

OUTsurance
OUTsurance's reply03 Apr 2017, 14:33
Official

Hello Charnay

We fully understand your disappointment, as you rightfully pointed out the small quantum of your claim.

Our claims manager, Xinilia, contacted you and discussed the excess with you, which is the first amount payable by the client in the event of a claim.

Thank you for your understanding.

Regards

OUTsurance