KB
Kara B
1 reviews | Active since Nov 2022
30 Nov 2023, 18:16
Closed Open Claim without Feedback or Warning
Logged a claim (claim number ***) with Outsurance on the 28th of November. Today I noticed the claim status is completed yet I have received no feedback from them on the status of the claim. Since the claim was for a vehicle that I don't drive I added the regular driver as the contact person when submitting the claim and they did not even bother to call them. This arbitrary closing of claims with informing the customer is completely unacceptable.
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OUTsurance's replyOfficial
06 Dec 2023, 14:03Good day Kara,
Your review was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
Ronald our claims manager contacted to address your concerns. Ronald discussed the assessment in detail with you and advised you to contact him should you require any further assistance.
Once again, you have our apologies for the disappointing experience.
Regards,
The OUTsurance Team
Your review was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
Ronald our claims manager contacted to address your concerns. Ronald discussed the assessment in detail with you and advised you to contact him should you require any further assistance.
Once again, you have our apologies for the disappointing experience.
Regards,
The OUTsurance Team
OUTsurance's reply06 Dec 2023, 14:03
Official
Good day Kara,
Your review was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
Ronald our claims manager contacted to address your concerns. Ronald discussed the assessment in detail with you and advised you to contact him should you require any further assistance.
Once again, you have our apologies for the disappointing experience.
Regards,
The OUTsurance Team
Your review was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
Ronald our claims manager contacted to address your concerns. Ronald discussed the assessment in detail with you and advised you to contact him should you require any further assistance.
Once again, you have our apologies for the disappointing experience.
Regards,
The OUTsurance Team