Clients dishonesty and outsurance

Right now i'm dealing with a third party claim and the client of outsurance knocked my vehicle and after all the paperwork was submitted and my payment was supposed to be paid to me for the damages incurred. The client decides to hold back on the payment for no reason and outsurance says there's nothing they can do its the clients policy! What bull****! I'm a pensioner with a damaged vehicle. And just because the client can't score on the amount given to me, he decides to blatantly lie and stop the payment. Outsurance all of a sudden hands are tied.

I would think twice of insuring with outsurance!