Clients come first? What nonsense!!

My vehicle was ****** and recovered in September 2017. After having to go through that traumatic ordeal , I then have to deal with Durban panel beaters and outsurance who have no care in the world that I am now sitting for a month without a vehicle!! What is the point of putting in a complaint if nothing is going to be done about it. Do you think people enjoy complaining?? I then have to deal with prinella chetty, who tells me I just have to wait now for the parts to arrive. How much longer must i wait ? It does not mean that I now have a ****** and recovered vehicle that I cannot take my business elsewhere!!! I expect a response from outsurance regarding their *********** staff and what is going to be done going forth regarding my vehicle!!!!