*********** clients

I have been a loyal client for a good couple of years.My electric geyser malfunctioned while I was hospitalized.I registered a claim and plumber was sent to my residence.The plumber claimed geyser leaking,it is a fixed geyser underneath my kitchen sink.Note I worked in a management position for a major construction company and I am also technically trained.The plumber advised that geyser must be replaced and it must be mounted on wall outside house.I have lived in my residence for 30 years and personally replaced the geyser about 15 years ago.Out surance contacted me stating that my excess is R4000.00 ridiculous price of a new geyser varies between R3000 to R4000.I questioned the consultant she could not provide a satisfactory answer.My excess was then recalculated to R3000.I questioned the fact that plumber stated new geyser must be mounted outside,obviously the charges will be more due to additional piping and electrical extensions which will require a licensed electrician.Logic dictates that the geyser can only leak where the necessary fittings are *****ed into geyser eg,element,thermostat housing or pressure relief valve.I firmly believed that Outsurance did not do their due diligence accepting the plumbers recommendation,not realising the cost implications of relocating geyser.I cancelled my claim and policy due to the following reasons; 1 Excess more than cost of new geyser 2 Plumber wanting to relocate the geyser unnecessary.Outsurance please send your Qualified assessors to check on plumber recommendations.I firmly believe that its the biggest *******,having construction experience.You have lost a loyal client and i will soon change my vehicle insurance also.