Client service not a big priority for Outsurance
Logged a call for a burst geyser at 12h30 today, plumbers only came out at 18h10 and then told us we will have to wait till next week Tuesday for a new geyser as tomorrow is Sunday and Monday is a public holiday
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OUTsurance's replyOfficial
19 Jun 2019, 14:10Hello Natasha
You have our sincere apologies for the unfortunate inconvenience.
We have been in contact with you and you confirmed the geyser has since been replaced. Prior to this, we did contact our service provider and obtained detailed feedback as to what caused the delay.
Thank you for bringing the matter to our attention.
Regards
OUTsurance
You have our sincere apologies for the unfortunate inconvenience.
We have been in contact with you and you confirmed the geyser has since been replaced. Prior to this, we did contact our service provider and obtained detailed feedback as to what caused the delay.
Thank you for bringing the matter to our attention.
Regards
OUTsurance
OUTsurance's reply19 Jun 2019, 14:10
Official
Hello Natasha
You have our sincere apologies for the unfortunate inconvenience.
We have been in contact with you and you confirmed the geyser has since been replaced. Prior to this, we did contact our service provider and obtained detailed feedback as to what caused the delay.
Thank you for bringing the matter to our attention.
Regards
OUTsurance
You have our sincere apologies for the unfortunate inconvenience.
We have been in contact with you and you confirmed the geyser has since been replaced. Prior to this, we did contact our service provider and obtained detailed feedback as to what caused the delay.
Thank you for bringing the matter to our attention.
Regards
OUTsurance