Client Service

<p>I have had a bad experience with Steyls Panelbeaters in Strand about 10 years ago where I got my vehicle back in a worse condition than it was before Steyls got hold of it. I was, then, not insured with Outsurance. I now have a claim very similar to the previous claim and Outsurance wants to send me to Steyls again. I refused that as it took me nearly 9 years to have the trouble sorted out which Steyls' bad workmanship caused. I explained the reason for refusing Steyls as the service provider to my claims clerk . Two weeks later, I was told again to take my car to Steyls. And so it carried on until today, 05/12/2016 when I decided to lodge a formal complaint with Outsurance. Nobody could help do that as I am told that they cannot act on my experience as I was insured with another company at the time. Outsurance is completely not interested in my story and seems either happy or stupid to pay Steyls for bad workmanship. I am trying to tell them why they should not use Steyls as a preferred service provider and pay our, the customers', money to a company that doesn't meet the standards. Again, no one is interested in the reasons given - so much so that the phone was put down on me by one of the consultants. There is NO way I can get past the help desk as the exchange gives you the same options to select, no matter which number you dial. SO, Outsurance, as soon as this claim is resolved, that's it from me. You can stick your bad service where the sun doesn't shine!!!</p>