Client Safety not priority

On the 09 October Kempton Park area experience a storm. My son sent me pictures of the damage that had occurred at our home as I was at work. I downloaded the Outsurance app to make my claim. On the morning of 10 October 2017 at 07:45 am I receive a call from one of their advisor Daniel Moleko responding to my request which I was excited as it seems that my insurance "cared" so early in the morning. I explained the damage to him that my wall fence from both sides of my neighbours had been damage. The one end had been blown down by the wind and the other a big tree from my yard had been uprooted and knocked off the other side my wall fence and overlapped on my neighbour's side, I explained I was not really sure if there were any actual damages caused on their property as the tree was on the way and I explained a few other damages that I had notice but I didn't take any pictures in the morning as I was running late. I tell him that we all have dogs and now there is not boundaries between us I need the sides to be closed. Daniel advises me that he will organise a temporal closure. We continue with logging the claim and he assigns a service provider by the name of "Supra". I sent him pictures which my son sent to me and the what my neighbour emailed, he responded that he got the email. Through the course of the day service provider calls me and informs me he is on the way to my house, I informed him that I was 10 minutes away we shall meet at the house. When I got to the house he was done with his assessment and informs me my claim will be rejected due to the walls not having "iron" and not double walled. I told him that I was not a builder and I bought the house as is so I would not know. He gloated on how he and insurance in the past weeks had rejected claims similar. I told the service provider that I needed the opened areas to be closed "temporal closure" today (10/10/2017)for my family's safety is he aware of that, he said he was not aware but he will organise some palisade and close it. I called Outsurance right after he left to speak to Daniel Moleko of which I was told he was on a call and would get back to be that was around 4pm, I waited and he never did call. I called in again after 6pm I transfered to a lady I explained my situation she said she would call me, yet again I never received the call back. I am writing this now with no saftety wonder "What did I get out from Outsurance" . Unhappy Outsurance client.