Client is left to do all the work

<p>I had a burglary at my house on 15 July . I submitted a claim contents and house as they broke the gate and the sliding door. The contents were replaced and overall received good service on that part. But the repairs on the gate and door I had to temporarily fix myself. Outsurance appointed Ad Hoc CI Projects who were just horrible in their way of assisting me. Thier total way of handling clients is pathetic. And Outsurance equally so as they fail to check up on their service providers. My service problems below as they happened</p> <p> </p> <p><br />1. Outsurance advertises that they will send a security guard to your property if you had a break in. This did not happen. They couldd not send anyone and I was told to phone around for quotes myself at 22:00 at night.</p> <p>2. Glass fit made an appointment with me but never showed up. After complaining I asked them to send me an email so we can schedule another date but never did this also. When requesting another service provider to be allocated by Outsurance I was told to get some quotes myself which they will then pay.</p> <p>2. My gate and door has been broken for MORE THAN A MONTH (You would think that this would take priority as another break would be that much easier). Ad Hoc Ci Projects(the service provider) apparantly does not make an appointments. They simply rock up at your house and then only schedule a time if you are not there resulting in more delays. After complaining to Outsurance I was advised that they will contact me but will be at my house on Monday (15/8) to replace the sliding door and fix the gate. Nothing happened on Monday...not even a phone call to advise that they are in fact coming. They just pitchewd up at my house on Tuesday without even checking if I was home or make an appointment.(If I was not off sick I would not have been here which would have resulted in more delays) They did not come to replace the sliding door but just to fix the lock on the door and the gate...(Fix the sliding door lock which I have done myself already.)</p> <p> <br />My question is where is outsurance when their service providers are inconveniencing their clients like this for more than a month!!!!!!? I have started to obtain quotes to move my insurance to a more hands on Insurer as I expected better from SA's so called leading insurer.</p>