CR
Charles R
1 reviews | Active since Jul 2012
04 Jun 2020, 07:40
Clclaiming with outsurance only causes more damadge
Had a claim with my vehicle in December,took my vehicle to the Outsarance preferred pannelbeater, first time round not all of the damage was repaired, second time still dents visible & overspray all over. 3rd time my vehicle was 3 different colors, carpets ripped out and damaged 4th time my windscreen was painted and overspray everywhere, paint dull. The assessor made an appointment, postponed and then 10 min before the meeting changed the address and expected me to return to the same panel shop for a 5th time.
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OUTsurance's replyOfficial
04 Jun 2020, 11:47Hello Charles
Your feedback is appreciated. We know you appreciate our concern about the repair process which caused you much frustration!
Our claims as well as assessing managers contacted you with an apology for the inconvenience which is most unfortunate.
It was agreed our assessing manager will view the workmanship at your home tomorrow and provide further feedback on how we are going to proceed to get this matter resolved for you.
Thank you for the further patience you are affording us in finalising this long over-due matter.
Regards
OUTsurance
Your feedback is appreciated. We know you appreciate our concern about the repair process which caused you much frustration!
Our claims as well as assessing managers contacted you with an apology for the inconvenience which is most unfortunate.
It was agreed our assessing manager will view the workmanship at your home tomorrow and provide further feedback on how we are going to proceed to get this matter resolved for you.
Thank you for the further patience you are affording us in finalising this long over-due matter.
Regards
OUTsurance
OUTsurance's reply04 Jun 2020, 11:47
Official
Hello Charles
Your feedback is appreciated. We know you appreciate our concern about the repair process which caused you much frustration!
Our claims as well as assessing managers contacted you with an apology for the inconvenience which is most unfortunate.
It was agreed our assessing manager will view the workmanship at your home tomorrow and provide further feedback on how we are going to proceed to get this matter resolved for you.
Thank you for the further patience you are affording us in finalising this long over-due matter.
Regards
OUTsurance
Your feedback is appreciated. We know you appreciate our concern about the repair process which caused you much frustration!
Our claims as well as assessing managers contacted you with an apology for the inconvenience which is most unfortunate.
It was agreed our assessing manager will view the workmanship at your home tomorrow and provide further feedback on how we are going to proceed to get this matter resolved for you.
Thank you for the further patience you are affording us in finalising this long over-due matter.
Regards
OUTsurance